PRIVACY NOTICE
Last updated: 2 October 2026
1. About This Privacy Notice
This Privacy Notice explains how Turkelite Medcare collects, uses, stores, shares and protects personal information when you use our website, submit an enquiry or use our medical-travel coordination services.
Turkelite Medcare provides medical-travel coordination services. We are not a hospital, clinic or medical provider.
Independent treating clinics and clinicians remain responsible for medical assessment, diagnosis, treatment suitability, informed consent, treatment and clinical follow-up.
2. Who Handles Your Information
Turkelite Medcare is the point of contact for personal information collected through this website and through our coordination services.
Privacy enquiries can be submitted through the official contact details published on the Turkelite Medcare website.
Independent clinics, hospitals, doctors and other healthcare providers may separately determine how they process information provided to them for medical purposes.
3. Information We May Collect
Depending on how you interact with us, we may collect:
Your name.
Email address.
Telephone number.
Country of residence.
Preferred language.
Preferred contact method.
Treatment area or procedure of interest.
Travel timing or planning information.
Messages and information included in your enquiry.
Information needed to organise appointments, accommodation, transfers or other agreed coordination services.
Technical information relating to your use of the website, where applicable.
Where necessary to progress a treatment enquiry, we may also process health-related information such as medical history, photographs, reports, scans, test results or other medical records.
Health information is treated with additional care because it is sensitive personal information.
4. Please Do Not Send Medical Records By Ordinary Email
For general or initial enquiries, please do not send detailed medical records, scans or sensitive health information through ordinary email.
Where medical information is required, we will explain the appropriate method for providing it.
5. Why We Process Personal Information
We may process personal information to:
Respond to enquiries.
Understand what type of coordination support you require.
Communicate with you about your enquiry.
Organise communication with appropriate independent healthcare providers.
Coordinate appointments and treatment-related practical arrangements.
Coordinate travel, accommodation and transfers where agreed.
Maintain records relating to an enquiry or coordination service.
Provide practical follow-up coordination.
Respond to complaints or requests.
Maintain the security and operation of our website and systems.
Meet applicable legal, regulatory, accounting or compliance requirements.
Protect our legal rights where necessary.
We do not use your information to independently diagnose you or determine whether a medical treatment is suitable for you.
6. Legal Basis For Processing
The legal basis for processing depends on the purpose, the type of information and the law that applies.
Depending on the circumstances, processing may be based on:
Your consent or explicit consent.
Steps taken at your request before entering into an agreement.
Performance of an agreement with you.
Compliance with a legal obligation.
Legitimate interests where permitted by law.
The establishment, exercise or defence of legal rights.
Another lawful basis available under applicable data-protection legislation.
Health and other sensitive personal information will only be processed where an appropriate legal condition for that information applies.
7. Sharing Information With Healthcare Providers
Where necessary to progress your enquiry, relevant information may be shared with an independent clinic, hospital, doctor or other healthcare provider.
This may allow the provider to review your enquiry, request additional information or assess what clinical steps are required.
Turkelite Medcare does not make medical decisions on behalf of the treating provider.
8. Other Service Providers
We may use service providers that support our business operations, including providers of:
Website hosting.
Secure communications.
Customer relationship management systems.
Information storage.
Administrative systems.
Professional advisory services.
Travel, accommodation or transfer services where these form part of an agreed coordination service.
Only information reasonably necessary for the relevant service should be shared.
9. International Transfers
Medical travel may involve the transfer of information between different countries.
Where personal information is transferred internationally, we will take reasonable steps to use an appropriate lawful mechanism where required by applicable data-protection law.
10. How Long We Keep Information
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, subject to any applicable legal, accounting, regulatory, complaint-handling or record-retention requirements.
Information that is no longer required should be securely deleted or anonymised where appropriate.
11. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or inappropriate disclosure.
Health information requires particular care.
No internet-based system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on the law that applies to you, you may have rights relating to your personal information, including the right to:
Request information about how your data is processed.
Request access to personal information held about you.
Request correction of inaccurate or incomplete information.
Request deletion where legally available.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request transfer of information where applicable.
Submit a complaint to the relevant data-protection authority.
Some rights are subject to legal limitations and exceptions.
13. Withdrawing Consent
Where processing relies on your consent, you may withdraw that consent at any time.
Withdrawal does not affect processing that was lawful before consent was withdrawn.
14. Cookies And Website Technologies
The website may use cookies or similar technologies that are necessary for security, navigation, language settings, forms and website functionality.
Where non-essential analytics, advertising or marketing technologies are used, appropriate information and consent controls should be provided where required by law.
15. Third-Party Websites
Our website may link to websites operated by independent clinics, healthcare providers, authorities, travel providers or other third parties.
Those organisations are responsible for their own privacy practices.
Turkelite Medcare does not control third-party privacy policies.
16. Children
Our services are not intended to encourage children to independently submit medical or travel enquiries.
Where services concern a minor, information should be provided and decisions made through the appropriate parent, guardian or legally authorised representative where required.
17. Changes To This Privacy Notice
We may update this Privacy Notice to reflect changes to our services, systems, legal requirements or data-processing practices.
The latest version will be published in the Legal & Privacy section of the Turkelite Medcare website.
18. Contact And Privacy Requests
For privacy questions, access requests, correction requests or other data-protection enquiries, please contact Turkelite Medcare using the official contact details published on our website.
We may request reasonable information to confirm your identity before acting on a privacy request.
For medical questions, contact the independent treating clinic or clinician directly.
For urgent medical concerns, contact the appropriate healthcare provider or local emergency service immediately.